Terms and Conditions

Terms and Conditions

When you book with ITOtours, ITOPCO, or ITOtours.co.uk (hereafter referred to as "the company"), these Terms and Conditions apply to the entire process, from ‘Before booking the travel package’ to ‘After the travel.’

The company’s Terms and Conditions also apply if the travel agent (booking office) organises and offers a travel package under its name or sells travel packages for a travel organiser not established in the Netherlands.

The company’s Booking Terms and Conditions apply to all other forms of service provision by the travel organiser and the travel agent (booking office). If it is not clearly stated which terms and conditions are applicable, the company’s Terms and Conditions will apply.

Screenshot

The range of products offered by a travel organiser online can change rapidly. Therefore, we recommend taking a screenshot (Print Screen) of the screen on which the travel organiser’s offer is shown, to avoid any confusion later on.

Supplementary Clauses

The travel organiser (travel agent) and traveller can agree on supplementary clauses to these terms and conditions. These clauses must be written in writing or electronically to strengthen the traveller’s position. The clauses cannot affect the traveller’s rights under the law and these general terms and conditions. In the event of a conflict between an individually agreed clause and these general terms and conditions, the most favourable provision to the traveller will apply.

Data Protection and Privacy (GDPR Compliance)

The company takes privacy seriously and complies with the General Data Protection Regulation (GDPR). Personal data provided by the traveller will be processed lawfully, fairly, and transparently to fulfil the travel contract. This includes:

  • Name, contact details, passport information, and health details, where relevant.
  • The traveller can request access, correction, or deletion of personal data anytime.
  • The company ensures that personal data is protected and only shared with third parties (e.g., hotels and airlines) where necessary to fulfil the travel contract.

For full details on our privacy practices, please refer to our Privacy Policy on our website.

Force Majeure

In the event of unforeseen circumstances beyond the control of the company, such events classified as force majeure, the company reserves the right to:

  • Modify or cancel the travel package.
  • Offer an alternative package or rebook for a later date.

The company will notify the traveller as soon as possible of any such changes. In case of cancellation due to force majeure, the company will refund any sums paid, less non-recoverable costs.

COVID-19 and Public Health Emergencies

In light of public health risks, including COVID-19, the traveller is responsible for ensuring compliance with any health-related travel restrictions. These may include:

  • Mandatory COVID-19 testing or vaccination.
  • Quarantine or self-isolation requirements upon arrival or return.

Travellers must ensure they have the correct travel documents and health certifications as required by the destination country or transport carriers. The company accepts no liability for any disruption caused by a traveller’s failure to comply with these requirements.

Cancellation and Refund Policy Adjustments

While the cancellation policy is outlined in full below, cancellations due to extraordinary circumstances, such as public health emergencies (e.g., COVID-19), will be considered on a case-by-case basis. In such situations, the company may offer a full or partial refund, a credit note, or the option to rebook later, depending on the specific service provider's policies.

Dispute Resolution

In case of a dispute, the traveller and the company agree first to seek an amicable resolution through mediation or arbitration before pursuing legal action. Mediation or arbitration will occur in the Netherlands and be conducted in Dutch or English, as appropriate. If a resolution cannot be achieved through mediation, Dutch law applies, and the dispute may be settled in a Dutch court.

Digital Communication and Updates

The company reserves the right to communicate any important changes to the traveller's booking or travel package electronically, including email, SMS, or mobile app notifications. The traveller is responsible for ensuring their contact details are up-to-date and accessible throughout the booking process and travel period.

International Travel Requirements

The traveller is responsible for ensuring they have the correct travel documents, including a valid passport, any necessary visas, and required health certifications such as vaccinations or COVID-19 test results. Failure to comply with travel requirements may result in denied boarding or entry to the destination, and the company accepts no liability in such cases.

The company’s TERMS AND CONDITIONS

1. Definitions

In these Travel Terms and Conditions, the following terms are defined as follows:

  • Travel organiser: The party offering prearranged travel packages under its name to the public or a group of persons.
  • Traveller: a. The other party of the travel organiser, or
    b. The party on whose behalf the travel package has been arranged, and who has accepted this arrangement, or
    c. The party to which the legal relationship with the travel organiser has been transferred under these terms and conditions.
  • Travel contract: The contract under which a travel organiser undertakes to provide a prearranged travel package offered by the travel organiser, including an overnight stay for more than 24 hours and at least two of the following services:
    a. Transport;
    b. Accommodation;
    c. Another tourist service, not related to transport or accommodation, which forms a significant part of the travel package.
  • Accommodation-only contracts: Travel contracts where the traveller only reserves holiday accommodation and organises their transport independently.
  • Booking office: The business mediates between the traveller and the travel organiser in entering the travel contract.
  • Working days: Mondays through Fridays, except for legally recognised public holidays.
  • Office hours: Mondays through Fridays from 9 AM to 5:30 PM (local time), except for legally recognised public holidays.

BEFORE BOOKING THE TRAVEL PACKAGE

1. Information provided by the travel organiser

  • The travel organiser will provide or ensure that the traveller has access to information about the traveller’s nationality, passports, visas, and formalities.
  • The traveller is responsible for obtaining additional information from the relevant authorities and ascertaining in good time before departure whether or not previously received information has changed.
  • The travel organiser accepts no responsibility for general information published by third parties in photos, brochures, advertisements, websites, or other information carriers.

2. Information provided by the traveller

  • Before or no later than the contract is concluded, the traveller will provide the booking office or the travel organiser with all information regarding themselves and the travellers for which they have booked. This will include mobile telephone numbers and email addresses if available.
  • The traveller must provide information concerning the physical and mental condition of the traveller(s) (including alcohol, drugs, or medications) if it could result in discomfort, danger, or risks to the traveller, other travellers, or property.
  • The traveller must also indicate any details that could be important for the travel organiser to properly realise the travel package, including the party's capacity or composition.

Additional Clauses and Information

1. Termination by the travel organiser due to low participation

The travel organiser is entitled to terminate the contract immediately if the number of bookings is lower than the required minimum number. The period of notice and the required minimum number of bookings will be clearly stated in the offer. Termination must take place in writing within the period stated in the confirmation.

2. Booking party

a. A person who enters into a booking obligation on behalf of another (the booking party) is jointly and severally liable for all obligations arising from the contract.
b. All communication (including payment) between the traveller(s) and the travel organiser or booking office will occur exclusively through the booking party.

TRAVEL SUM

  • The published travel sum is clearly stated as per person, per group, etc. Any extra costs will be clearly indicated.
  • The published travel sum is based on the prices, levies, and taxes known at the time of publication.
  • Any changes in local VAT, city tax, or other applicable taxes will result in an increase and will be charged to the group accordingly

PERIOD AFTER BOOKING THROUGH TO REALISATION OF THE TRAVEL PACKAGE

  • The travel organiser is entitled to increase the travel sum due to changes in transport costs, taxes, and levies up to 14 days before departure.
  • The traveller must have the necessary documents (passports, visas, etc.).
  • The traveller can request changes to the contract, subject to paying the amended travel sum and an amendment fee.

AFTER THE TRAVEL PACKAGE

  • Complaints must be submitted in writing within two weeks after the travel package's original departure date.
  • The travel organiser will issue a written response no later than one month after receiving the complaint.
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